Your account
Sign in to see your role and manage your license.
1Sign in with your account
Your plan
My account
Sign in with the same Google, Apple, or Microsoft account you use in the app to see your role and deactivate your Premium license from the web — no install required.
Sign in to see your role and manage your license.
1Sign in with your account
Your plan
Can't find what you're looking for below, or have an account issue that isn't covered here? Email our support team and we'll get back to you.
Email [email protected]FAQ
Sign in above and use "Deactivate my license" to free it from every device it's currently bound to, then enter the same activation code (or use "Resume Premium" in the app) on the new device. Your subscription itself keeps billing normally — deactivating only frees up which device it's bound to.
No. PassKub never sees your keypass or an unencrypted vault, so there is no server-side recovery for the vault itself. If you can't unlock your vault, you'll need to start a new one — keep your keypass (and any backup/ recovery option you set up in the app) safe going forward.
The trial is tied to your real, verified sign-in identity — not the device — so reinstalling the app or switching devices can't repeat it. Each account gets one 7-day trial per device category (mobile, desktop, browser extension), up to 2 trial devices per category.
Quick Fill sends an end-to-end encrypted, one-time credential between two of your own signed-in devices — no cloud account needed. You can try a real cross-device test from the homepage's "Real device test" section.
Premium and Business subscriptions are billed through whichever platform you subscribed with — Stripe, the Apple App Store, or Google Play — and can be cancelled at any time from that platform. Deactivating your license here does not cancel billing.
Free/Premium reflects your personal subscription tier. Business roles (Business Admin, Business Key Holder, Business Member) reflect your permission level within your organization's shared team vaults, assigned by your organization's admin.